^{Customer Service Policy}   ( d&m toddler safety , inc . from here forward will be refered to as D&M )

Customer Service : Your satisfaction is important to us. Please contact us anytime with questions, concerns, and comments. For help or information, email us at    _{toddler@dmtoddlersafety.com}    or fill out our question form .

Return Policy : Items purchased from D&M must be in new unused condition in original packaging. Returned within 15 days of purchase price minus shipping charges with a valid return authorization from D&M . A online authorization can be aquired by simply using our online contact form .

Items not accepted for return :  Gate Installation kits , Toilet Locks , gates with loose or missing hardware . Gates must be in original packaging .  Returns must be accompanied with your name address telephone number and e-mail, or a copy of your sales invoice . Items must be recieved within 15 days of original purchase date in order for a full refund to be processed . For your own protection please insure and track each package when returning .

Returns that do not comply with the above policies will not be accepted , and will be returned to you at your expense . There will be no acceptions to our policies .

Sales Tax : will be applied to all orders place in the state of Michigan at a rate of 6% .

Availability of items : In the event your product is unavailable or out of stock , D&M will promptly notify you by email or phone . Your item will be shipped as soon as it becomes available or you may request a refund .

Disclaimer of warranties and liability : Products and other information information on D&M web site are meant as deterrents . There is no such thing as childproof or baby proof . There is no replacement for parental supervision . Products are toddler strength only . Misuse or abuse of products is the responsibility of the purchaser . Our products and information cannot prevent all accidents or injuries . Any manufacturer warranties are included with items sold . D&M responsibility is limited to exchanging, replacing, or refunding cost of any products which do not meet our customer satisfation per our return policy . Other liability or responsibility is implied and will not be honored .

If for any reason you do not get a response from us by email please contact D&M by phone at 1-248-624-7877 and leave a message . We will respond as quickly as possible .